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Standards

Complaints and Appeals Procedure

This page describes the proposed procedure for raising a complaint about CRT processes or a member's conduct, and for appealing CRT decisions. The procedure is in development and not yet operational.

In development Updated June 2026

Types of complaint

The CRT complaints procedure will handle two categories of matter:

Conduct complaints
Complaints that a CRT member has breached the Code of Professional Conduct. These will be handled by the Standards Committee once established.
Administrative complaints
Complaints about CRT's own processes, decisions or service — including certification decisions, membership decisions, and platform administration. These will be handled by the Executive Function with independent review available.

The proposed process

  1. 1

    Initial contact

    Submit a complaint in writing, setting out the nature of the concern, the parties involved, and any supporting evidence. Complaints must be submitted within a defined time period of the events complained of (to be set).

  2. 2

    Acknowledgement

    CRT will acknowledge receipt of the complaint within a defined number of working days and confirm whether it falls within the scope of the procedure.

  3. 3

    Investigation

    An appropriate officer or committee will investigate the complaint. Both the complainant and the subject of the complaint will have an opportunity to provide information.

  4. 4

    Decision

    CRT will issue a written decision setting out findings and, where appropriate, any action to be taken. Outcomes for conduct complaints may include caution, suspension, or revocation of membership or certification.

  5. 5

    Appeal

    Either party may appeal a decision on specified grounds. Appeals are heard by an independent panel. The decision of the appeal panel is final within the CRT process.

Appeals

Appeals against CRT decisions may be made on one or more of the following grounds: the decision was procedurally unfair; material evidence was not properly considered; the decision was disproportionate to the findings; the decision was based on an error of fact.

CRT's decisions do not carry the force of law. Where a member disputes a decision, they retain all available legal remedies independent of the CRT process. CRT membership or certification proceedings do not constitute a legal or regulatory proceeding.

Scope limitations

What CRT cannot do

  • CRT is not a regulator. We cannot impose fines, legal penalties or criminal sanctions.
  • CRT cannot compel third parties to take or refrain from action.
  • CRT cannot adjudicate on legal disputes between parties — these must be resolved through appropriate legal processes.
  • Membership or certification removal is the extent of CRT's direct enforcement power.

Current status

Complaints procedure — not yet operational

This procedure is proposed and in development. No complaints mechanism is currently active. Until the procedure is formally established, concerns may be directed to the founder through the Contact page.

Last updated: June 2026